William Hill bookmaker handed record £19 million fine for failing customers

UK bookmaker William Hill has been fined a record £19 million by the gambling regulator for "widespread" failures.

The Gambling Commission found evidence of "widespread and alarming" social responsibility and money laundering failures.

It comes just five years after William Hill faced a £6.2 million fine for similar failings, drawing wide condemnation.

One of the most egregious failings identified in the latest investigation involved a customer who lost more than £20k in minutes.

The customer was allowed to open an account and spend £23,000 in just 20 minutes without any checks by William Hill.

Tim Cairns, CARE's gambling policy lead, said the news highlights a "shocking culture within the British gambling industry".

"The business model operated by bookmakers like William Hill depends entirely on British people making financial loss.

"There is strong evidence, over many years, that companies exploit the vulnerable, and ignore signs of compulsive behaviour.

"These kinds of reports are yet another reminder that tougher regulation is needed. The betting industry is out of control.

"We again urge the UK Government to bring forward its gambling white paper so parliament can approve vital changes."